Information provided to PBEE committee last week re cart roll-out

Staff memo.

The second phase of the cart rollout has been as successful, if not more so, than the initial rollout. This is demonstrated by the following metrics.

Customer service inquiries from start of distribution to end of November
2012 =12,700
2013 = 7,900

Number of exchanges from end of distribution to end of November
2012 = 2517
2013 = 2108 (which includes 615 exchanges completed by SWR at 110 Dunlop Drive as an improved customer service)

Amount of collection hours in the first four weeks of the rollout (includes bag and cart collections)
2012 – 3098 hours
2013 – 2881 hours Staff

Advertisements

Leave a comment

Filed under Takin' out the Trash

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s