Guelph, ON, February 24, 2015—Ongoing extreme cold temperatures are causing both City–owned water services and household plumbing to freeze. The City has installed approximately 30 temporary water lines since the beginning of February.
Unlike last year’s problems with frozen City–owned water services, private household plumbing is a more common problem this year, especially where uninsulated household pipes are exposed to cold temperatures such as in cellars and basements.
“This year we’re getting as many calls about pipes freezing inside people’s homes as we are about frozen City services. We’re working as fast as we can to ensure all customers have access to water,” said Peter Busatto, general manager of the City’s Water Services department. “People can protect their household plumbing by keeping pipes warm and insulating them.”
The City’s website offers tips for preventing and dealing with frozen household pipes such as keeping the areas where pipes run warm by opening doors and cupboards, and by insulating pipes. If a household pipe does freeze, the City suggests calling a plumber for assistance, or using a space heater or hair dryer to slowly warm up the frozen section.
The City is working with all affected households and businesses to ensure continued access to water. Crews are working hard to thaw service lines or install temporary water services where possible, and in some cases it may take until mid-April for some services to thaw.
Record cold February temperatures and increased winter frost depth are contributing to the freezing and disruption of regular water services. As cold temperatures continue, the City asks residents and businesses to take proactive steps to protect indoor plumbing. Tips are posted online at guelph.ca/frozenwater.
As the air temperature warms, customers may experience leaks where expanding ice has broken or cracked previously frozen pipes. Customers that have had frozen pipes should watch for leaks over the coming weeks, and can visit guelph.ca/fix-a-leak for information about using their water meter to identify leaks.
Residents or businesses experiencing a frozen water services, should call Water Services:
- Regular business hours, Monday to Friday, 8 a.m.-4 p.m., call 519-837-5627
- Afterhours, weekends and holidays, call 1-866-630-9242
Dear Ward Twovians… It’s budget season….. I’d love to hear your thoughts about the proposed capital budget… as a council we’ll be debating it in the coming weeks…… It’s all available at the guelph.ca website…. and it might be helpful to start with the introduction at
There is a forum for asking questions of staff on the website too, and if you’d like to share your thoughts with me, please send them to email@example.com
The Guelph Civic Museum will be open to the public all day on Monday, February 16, to celebrate Family Day. There are a number of games and crafts planned for people of all ages.
Among the planned activities are indoor bowling, bingo, and a photo booth, where visitors can dress up as an outlaw and get their wanted poster snapped.
For Family Day, admission will be by donation. Guelph Civic Museum is located at 52 Norfolk St.
A great community event!
Celebrate the Canadian winter with family fun at Winterfest
Guelph, ON, February 5, 2015 – On Family Day, February 16, put on your warmest hats, scarves and gloves, grab your family and friends, and join your neighbours to celebrate Guelph’s 20th annual Winterfest.
Winterfest activities, which range from skating to snow painting, are volunteer-led and organized by community and neighbourhood groups and supported by the City of Guelph and Guelph Neighbourhood Support Coalition. Admission is free.
City of Guelph
Market Square, 1 Carden Street, and 10 Carden Street
10 a.m.-10 p.m. (skating in Market Square)
11 a.m.-1 p.m. (indoor family activities at 10 Carden Street)
West End Community Centre, 21 Imperial Road
1-4 p.m. (family activities)
2-3:30 p.m. (free skate)
Guelph Civic Museum, 2 Norfolk Street
10 a.m.-5 p.m.
Indoor activities (Please note: Museum admission by donation)
Hanlon Creek Neighbourhood Group
Hanlon Creek Splash Pad Park
Kortright Hills Neighbourhood Group
Mollison Park, 85 Downey Road (behind Kortright Hills Public School)
Skating, scavenger hunt, snow/ice sculptures, snowman building, snow painting and hot chocolate
North Riverside (Waverley) Neighbourhood Group
Waverley Public School, 140 Waverley Drive
Outdoor games, winter sports and skating, and warm winter treats.
Our Three Bridges Neighbourhood Group
Royal City Park, 139 Gordon Street (east of the river)
Broom Ball, ice sculpture, snow painting, music, tug-of-war, bowling, skating, hot chocolate and music
Parkwood Neighbourhood Group
Gateway Drive Public School, 33 Gateway Drive
Skating and outdoor games. Indoor games planned for poor weather
Sunny Acres Residents
Sunny Acres Park, 45 Edinburgh Road North
Barbecue, skating and hot chocolate
Two Rivers Neighbourhood Group
Lyon Park, 299 York Road
Skating, hot chocolate and snow painting
West Willow Wood Neighbourhood Group
Westwood Public School, 495 Willow Road
Skating, tobogganing, outdoor games, indoor games and entertainment, face painting and hot chocolate
Monday, February 16
For more information
Community Engagement Coordinator
519-822-1260 extension 2677
Sent from my BlackBerry 10 smartphone on the Bell network.
|From: CHR- Corporate Communications <CHR-CorporateCommunications@guelph.ca>
Sent: Monday, February 2, 2015 9:37 AM
To: Councillors & Mayor
Cc: City Staff
Subject: Information Bulletin: City plows out in full force
Click here to read the City’s latest information bulletin: City plows out in full force
Snow removal Feb 2
City crews continue to plow the primary and secondary roadways throughout the city. A residential plow out started at 8 a.m.; residents are asked to move cars off streets to allows plows to pass.
Sidewalk plowing started early this morning and will continue until complete. As a result of blowing snow and cold temperatures, sidewalk snow removal will continue over the coming days.
Staff will monitor and react with available crews and equipment to address the changing weather conditions as the system passes through Guelph. It is expected that plowing operations and clean-up will continue for the next couple of days.
Waste collection is taking place today; please place carts five to six feet back from the mouth of the driveway to allow plows to clear the road. If waste collection workers are unable to pick up your waste today, it will be picked up tomorrow.
Guelph Transit buses are running today, but may be delayed. The University of Guelph Express routes (50, 56, 57 and 58) are not running. Mobility Services is operating essential medical appointments only at this time.
All City recreation facilities are open. Registrants are encouraged to call before attending regularly scheduled programming.
Today’s Corporate Services Committee and Public Services Committee meetings are cancelled due to weather.
Report a problem
Report a snow removal concern by using the “How can we help you?” section on guelph.ca or call 519-837-5628 and include your name, contact information and the exact location.
The City reminds residents of the following to stay safe during the winter season:
- Allow for extra commute times and drive according to road conditions.
- Please be patient with sidewalk clearing operations. If you’re able, please help clear sidewalks near your property. Seniors and residents with a physical disability who require assistance shoveling can call Snow Angels at 519-822-1155.
- Keep fire hydrants clear of snow.
- Do not place waste on top of snow banks or on the road as these pose obstacles to the City’s snow clearing operations. Instead shovel a spot for your carts or bags, or place them in the driveway five to six feet back from the road.
- Help keep storm drains and catch basins clear to prevent flooding.
- To keep roads safe and accessible, do not park across from another vehicle or driveway, and whenever possible, move parked cars off the streets to make room for snow plows.
- When parking on-street, residents are reminded to obey Guelph’s traffic by-law and ensure there is at least three metres of clearance on the road – space required for other vehicles such as Fire and emergency medical services (EMS) to pass safety.
Hey Ward Twovians…. give yourself the day off! Be safe!
Here’s a note about city Waste Collection in this storm aftermath… all schools are closed…. city buildings are open but only with essential services…
We are collecting this morning but due to the weather are experiencing delays.
If you receive calls from residents please ask them when they are setting their carts out to place them 5-6 feet (1.5 metres) back from the mouth of their driveways so that it does not impact snow clearing operations, or if they have enough space in their cart and can wait 2 weeks to set out their blue or grey cart or 1 week for their green cart to set it out on their next collection day.
We expect to collect at almost all of the approximately 9,000 homes we are scheduled to collect at today. Unfortunately, vehicles are stuck in roadways on side streets which have not been cleared and some multi-residential properties we could not get into as we were concerned of trucks getting stuck. The areas that we may not get to today will be collected tomorrow when the snow has been cleared.
For carts that were knocked over by plows we have asked our staff to pick them up and ensure their waste is collected.
Downtown we could not see all of the waste as it was buried in snow and our drivers were asked to collect everything they could see. If residents or merchants have cardboard that was not collected (there is some buried in the snow) they can put it out again once the snow is cleared and we will collect it tomorrow morning.
If anyone has further questions, please email me.
Dean F. Wyman
Solid Waste Resources Department
City of Guelph
P: 519-822-1260 ext.2053